Return & Refund Policy

Company Name: NOESITECH LLC

Contact Email: service@vexstock.com

Address: 70 Livingston Ave 3, Yonkers, NY, 10705, USA

At VexStock (operated by NOESITECH LLC), we want you to be completely satisfied with your outdoor gear. Whether you are hitting the trails with our camping wagons, foldable tables, ergonomic chairs, or essential camping gadgets, we strive to provide products of the highest quality and durability.

We understand that sometimes an item might not be the right fit for your adventure. That is why we have designed a straightforward, hassle-free Return & Refund Policy to ensure your peace of mind.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it: unused, unwashed, and in its original packaging.
Accompanied by the receipt, order confirmation, or proof of purchase.

(Note: Items returned due to normal wear and tear from outdoor use, misuse, or accidental damage are not eligible for return.)

2. How to Initiate a Return

Ready to start a return? Follow these simple steps:

Contact Us: Send an email to our support team at service@vexstock.com with your order number, the item(s) you wish to return, and the reason for the return (photos are helpful if the item arrived damaged or defective).
Get Instructions: Our team will review your request within 24–48 business hours and provide you with the return shipping address and instructions.
Ship the Item: Pack the item securely in its original packaging and ship it back to our operational facility at:
- NOESITECH LLC / VexStock Returns
- 70 Livingston Ave 3, Yonkers, NY, 10705, USA

3. Shipping Costs for Returns

Defective or Wrong Items: If you received a defective, damaged, or incorrect item (e.g., wrong camping table or faulty wagon), VexStock will cover all return shipping costs and provide a prepaid return label.
Change of Mind / Buyer’s Remorse: If you are returning an item because you changed your mind or ordered the wrong size/style, you will be responsible for paying your own shipping costs for returning the item. Original shipping costs are non-refundable.

4. Refunds Process

Once your return is received and inspected at our Yonkers facility, we will send you an email notification to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, Shopify Payments, etc.) within 5–10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at service@vexstock.com.

5. Exchanges

We currently do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item (e.g., swapping a camping chair for a different model) on our website.

6. Damaged, Defective, or Missing Items

Please inspect your order upon reception. If your camping gear arrives damaged during transit, has a manufacturing defect, or if you are missing any parts (such as gadgets or table accessories), please contact us within 48 hours of delivery at service@vexstock.com so we can make it right immediately.