Shipping & Handing

Company Name: NOESITECH LLC

Contact Email: service@vexstock.com

Fulfillment & Return Center: 70 Livingston Ave 3, Yonkers, NY, 10705, USA

At VexStock, we know that when the call of the wild beckons, you want your gear ready to go. Operated by NOESITECH LLC and founded by Kenny Manuel Noesi, we are committed to getting your outdoor equipment—from heavy-duty camping wagons and foldable tables to ergonomic chairs and essential gadgets—delivered to your doorstep safely, efficiently, and on time.

This Shipping & Handling Policy outlines how we process, pack, and ship your orders.

1. Order Processing Time

Handling Window: All orders are typically processed and prepared for shipment within 1 to 3 business days (excluding weekends and U.S. federal holidays).
Order Confirmation: Once your order is successfully placed, you will receive an automated confirmation email. Once your gear is packed and leaves our Yonkers facility, you will receive a follow-up shipment confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options to ensure your outdoor gear arrives securely. Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping:
- Estimated Delivery: 3 to 7 business days after dispatch.
- Details: Perfect for most of our standard gear, including camping gadgets, compact chairs, and foldable tables.
Heavy-Duty / Oversized Item Shipping:
- Estimated Delivery: 4 to 8 business days.
- Details: Items like our all-terrain camping wagons require specialized handling due to their size and weight. Additional shipping fees may apply at checkout for oversized packages.

3. Shipping Destinations

Currently, VexStock primarily ships to addresses within the United States (including the contiguous U.S., Alaska, and Hawaii).
Note on P.O. Boxes / APO/FPO: Due to the size restrictions of certain outdoor equipment (such as camping wagons and long folding tables), we are unable to ship oversized items to P.O. Boxes or military APO/FPO addresses. A physical street address is recommended.

4. Handling & Packaging Standards

Outdoor gear needs to withstand the elements, and it starts with how it is packed. At our facility located at 70 Livingston Ave 3, Yonkers, NY 10705, our team takes extra care in handling your products:

Protective Padding: All folding tables, chairs, and wagons are securely boxed with reinforced edges and corner protection to prevent transit scuffs or dents.
Weather-Resistant Sealing: Packages are tightly sealed to protect your gear from unexpected rain or moisture during transit.
Parts Verification: For multi-component gadgets or gear, we ensure all parts are checked during the packing stage to prevent missing items.

5. Shipment Delays & Force Majeure

While we always strive to meet our estimated delivery windows, unexpected delays can occasionally occur due to high shipping volumes, carrier disruptions, severe weather conditions, or other external factors beyond our control. If your package is significantly delayed, please reach out to us, and we will gladly investigate the issue with the carrier on your behalf.

6. Lost, Stolen, or Damaged Packages

Damaged in Transit: If your camping gear arrives damaged, please take clear photos of the packaging and the product within 48 hours of delivery and email them to service@vexstock.com. We will arrange for a replacement or a prompt resolution.
Lost or Stolen: VexStock is not responsible for packages marked as "Delivered" by the courier service if they are stolen from your property. Please ensure you provide a secure shipping address at checkout. If tracking shows an unusual delay, contact us immediately.